Refunds & cancellation

Planned digital invitation sales

Before ordering opens, the product page will describe the exact file type, duration, resolution, personalisation, compatibility, price and delivery process. You will be able to check the wording before submitting an order.

Cancellation and immediate downloads

For future paid digital content, any request to begin delivery during the cancellation period must be expressly agreed to. You must also acknowledge that the statutory right to cancel is lost once digital supply begins with that consent. This will not be assumed from visiting the site or previewing a sample.

Faulty or misdescribed content

Your statutory rights remain. A restriction on change-of-mind cancellation does not remove your rights if paid digital content is faulty, misdescribed or fails to match the agreed specification. Appropriate remedies may include repair, replacement or a price reduction or refund, as applicable.

Personalisation mistakes

Check names, spelling, dates, times and venue details carefully. The final ordering policy will distinguish errors in the supplied wording from errors in the delivered product. Nothing on this page excludes statutory rights.

Questions

For cancellation or product enquiries, email hello@ohmyluxe.uk. Sales remain closed while the final films, payment and delivery process are completed.